airy appealing artistic attractive beautiful bright clean dust-free enchanting enticing fair fascinating free of fresh immaculate inviting

litter free lovely nearly empty neatly arranged neatly hung neatly stacked orderly organized pretty ship-shape sparkling spic and span spotless tidy welcoming well organized

Instead of saying just saying a place was clean, show how it was clean:

· The door was free of smudges.

· The front sidewalk was litter free and the grass was recently trimmed.

· The shelves had books that were neatly stacked.

· The paintings were neatly arranged.

· The decorations were dust-free.

· The carpet had been recently vacuumed.

· In spite of the rain, there wasn't a puddle of water on the floor.

· The counter was wiped clean.

· All dirty dishes had been removed.

· The tables were crumbed. The linens were crisp and wrinkle free.

· The blouses were neatly hung and sorted by colors and styles.

· The host stand contained only menus and a seating chart.

· The promotional material was neatly stacked on the table.

· Clean glasses were neatly stacked on the side of the bar.

· The bathroom trashcan was nearly empty.

· There was no visible water on the counter area.

Here are some negative ways to describe the building or facilities that you are shopping:

cluttered cramped crowded dingy dirty discolored disarray disorganized distasteful dull dusty filthy foul

grimy grubby messy muddled musty repelling smelly soiled sordid stained unkept untidy

These are sentences you can adapt to fit many situations where you have negative things to say about the location:

· The area around the check out stand was very cluttered.

· The aisles were cluttered with boxes full of merchandise waiting to be put on shelves.

· The hallway to the dressing rooms was cramped because several carts full of merchandise were sitting in them.

· The electronics area was very crowded and loud because several customers were testing out car radios.

· The bathroom was dingy and grimy looking.

· The carpet was soiled and stained.

· The women's slacks were in disarray.

· The counter was messy and had water spashed all over it.

· The children's books were so disorganized that I couldn't read the titles without picking them up to look at them.

· The customer service area, near the bathrooms, was smelly and had the stench of a sewer.

· The entire waiting area was filthy.

Here are some positive things to say about good customer service:

agreeable anxious appreciative attentive bubbly charming comfortable communicative composed confident considerate courteous courteous delightful eager entertaining enthusiastic exceptional exciting expertly exuberant fascinating friendly

graceful happy honest informative interesting jovial knowledgeable likable loyal neighborly personable pleasantly pleasing pleasureful polite professional relaxed respectful skillful thoughtful trustworthy well-groomed

Here are some ways of relaying that you received poor customer service:

aloof angry bored casual confused crude detached discourteous dishonest disrespectful distracted hasty hotheaded hurried ignorant ill-advised indifferent intrusive lacking

monotone mumbled nasty nonchalant preoccupied rehearsed remote routine rude selfish thoughtless tired too soft spoken uncaring unconcerned unfriendly upset withdrawn

Use these positive sentences or adapt them when writing your narratives:

· Sharon was a very professional and considerate employee.

· The sales representative approached customers in a courteous manner.

· Donald asked detailed qualifying questions.

· As I was getting ready to leave, Evan asked me to return soon.

· The first employee engaged in conversation with me.

· Susan expertly explained....

· Martin explained all the features, benefits and warranties very skillfully.

· Eileen created a friendly bond as she made her presentation.

· Mark gave a wonderful sales presentation before the tour.

· They gave me adequate information so I could make an informed decision.

· Louise gave me her full attention while looking for the perfect pair of shoes.

· The associate greeted me by saying....

· I felt I was valued as a customer because....

· I was appreciated as a customer

· I will surely return because....

· I would definitely recommend the business.

· John then initiated the sale.

· All the sales associates interacted well with customers.

· Bob was knowledgeable in the products/ service.

· Carol listened attentively to me as I explained the type of apartment I needed.

· They made me feel comfortable by ________

· Harry made me feel my needs were important when he ________

· Aaron quickly assessed my needs.

· Julie refrained from discussing non-business matters while on the tour.

· She treated me like an old friend.

· Bill was sincere in thanking me for coming.

· Jack sold me on the services he had to offer.

· Kim successfully made my visit a _______ one.

· Jason tailored the presentation to my needs.

· Joan thanked me by saying.....

· The atmosphere was

· The general mood was

· They encouraged me to

· They seemed genuinely interested in helping me

· The cashier tried to upscale or add on merchandise.

· Donna welcomed me into.....

· Kate welcomed me like an appreciated guest.

· After 5 minutes of ______, John asked if I needed anything.

· Edward asked if he could assist me.

· William and Karen both went out of their way to ______.

And to report bad, rude and non-caring behavior or service you can use these sentences or adapt them:

· I felt I was imposing, rushed, not important

· I felt I was disturbing them.

· I felt ignored because....

· I would not give them my business because....

· Larry seemed like he wanted to be elsewhere during the tour.

· The associates all seemed like they could care less about _______.

· The server did not smile during the entire evening.

· A table of four that was seated after me was waited on first.

· The teller carried on a conversation with another employee although she obviously saw me standing at her window.